Privacy Policy

Designheed, a company registered as part of the HLK Group L.L.C-FZ in the United Arab Emirates under Trade License Number 2647769, respects your privacy and is committed to maintaining the confidentiality and security of your Personal Data in accordance with applicable UAE laws, including the Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

This Privacy Policy explains how we collect, process, retain, share and protect your Personal Data when you use our website or avail yourself of our services.

By using our website or providing us with your Personal Data, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable UAE laws.

Definitions

Information We Collect

Personal Data that we may collect from you includes information you provide when contacting us, requesting our services, submitting an enquiry, or interacting with our website.

This may include:

• Name
• Email address
• Phone number
• Business information
• Project information
• IP address

How We Use Your Information

We may use your Personal Data for the following purposes:

• Enhancing your experience with our services.
• Responding to your enquiries and requests.
• Providing, maintaining and improving our services.
• Processing transactions where applicable.
• Communicating with you regarding our services.
• Maintaining and securing our website.
• Complying with applicable legal and regulatory requirements.
• Other legitimate and lawful business purposes.

Cookies

We use cookies and similar technologies on our website to ensure that the website functions properly, understand how visitors use our website and improve the overall user experience.

Where required by applicable law, we will obtain your consent before placing or using non-essential cookies on your device.

Third-Party Disclosure

We do not sell your Personal Data.

However, we may share your information with trusted third parties where necessary and permitted by applicable law. These parties may include:

• Service providers
• Technology partners
• Professional advisors
• Payment processors
• Government and regulatory authorities

We take reasonable steps to ensure that appropriate security and confidentiality measures are applied when Personal Data is shared with third parties.

Data Security

We use appropriate organizational and technical security measures designed to protect your Personal Data against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your Personal Data for as long as reasonably necessary to provide the requested services, fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes and enforce our agreements.

When your Personal Data is no longer required, we will take reasonable steps to securely delete or dispose of it in accordance with applicable legal requirements.

Your Privacy Rights

Subject to applicable UAE Personal Data Protection Law and any applicable conditions or exceptions, you may have rights regarding your Personal Data, including the right to:

• Access your Personal Data.
• Request correction or amendment of inaccurate data.
• Request deletion of your Personal Data where applicable.
• Restrict or object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided in the Contact Us section below. Our team will review and respond to your request in accordance with applicable UAE laws.

Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our services, technologies, business practices or applicable legal and regulatory requirements.

Any updated version of this Privacy Policy will be published on our website together with a revised "Effective Date."